What is mediation?

Mediation is a voluntary process of conflict/problem resolution in which an impartial third party (the mediator) attempts to bring the parties together to find a solution to their differences. In these circumstances, the mediator helps both parties work together to determine their respective interests, to explore options and to find solutions that they can both accept. The third party may also be a resource for solutions and possible agreements.

Organizational mediation aims to resolve conflicts within the workplace. These conflicts can be between two employees, an employer and an employee, between two managers, between two teams, etc.