What is the course of an organizational mediation session?

In order to maximize effectiveness, mediation sessions are usually held in a neutral environment and all persons necessary for decision-making process must be present.

During the session, the mediator asks the parties to discuss in order to find out what the real underlying interests are in the conflict. The mediator will make the parties communicate and listen. This will allow everyone to see past their own perspectives and to understand the concerns others.

The discussion aims to clarify the perceptions of each party, to identify their needs, to find new approaches to better address the conflict and to identify the options available to both parties.